Hi-Tec service

I had some issues with the quility of my childrens shoes. I contacted Hi-Tec customer care via email and send them some pictures of the shoes. I was contacted soon and discussed the situation with them. After a short discussion I was told that I can exchange the shoes at their Kuilsriver branch the same day. Unfortunetly the branch did not have the shoes in the sizes required and I was a bit dissapointed for only being informed of this when arriving at the branch a few hours later. So I received an email later the day, informing me that the shoes will be delevired the next day at my door, and so it happed that I received the brand new shoes the next day before 10h00. I would like to thank the person that dealt with my situation from my first email and came to deliver the shoes to me personally. Thank you very much Chris de Bruyn!