FK
Francois K

1 reviews | Active since Aug 2011

24 Nov 2018, 19:08

Hi-Tec and price fixing

As a common courtesy to fellow Hi-Tec users you must be made aware of the following potential price trap!! I love Hi-Tec shoes for both work and leisure and have as such supported the brand over many years. The product itself has never failed me - however the marketing team, price strategy and customer aftercare - well that is a different ballgame altogether. I previously supported the Hi-Tec store (so branded) in the Kolonnade Shopping Centre with a purchase of a pair of shoes that cost me about R1500. My support was based on loyalty to the brand and after all, if you love the brand you will (supposedly) support a specialist store as well!! Boy, was I wrong....... The same pair of shoes was sold significantly lower at a Cape Union Mart. Please hear me - significantly lower. To my dismay I only discovered this after the purchase at the Hi-Tech store. I reported the matter and was answered by Mr. Shane van Tonder - his response was less than kind and dismissive. The message is that they cannot control the prices of competitors and simply put they don't care! Bitter sweat!!

0
Replies (2)
Hi-Tec
Hi-Tec's reply24 Nov 2018, 19:44
Official
Hi Francois. Please will you e-mail me your contact number so I can call you on Monday morning to assist in this matter. ***. Regards. Chris 
FK
Francois K's update04 Dec 2018, 20:46
Reviewer Update
I had an amazing reply from Chris. He resolved the manner to my ultimate satisfaction. Well done Hi-Tec and a big thank you!!!!!!! Great to have such a pleasant reply and action!!!!