1 reviews | Active since Feb 2014
Excellent after sale service
I bought a new pair of Hi-Tec boots from Shoe Empire Klerksdorp a few months back. For years now I only wore Hi-Tec because few other brands have my size, and it is very comfortable working and walking boots. I therefor was surprised and disappointed when my latest boots didn't meet my expectations. I contacted Shoe Empire via email and got a call from Tino hours later about my complaint. He then gave my number to Rudi from Hi-Tec who contacted me the next day. After I've sent him pictures of my boots he arranged for a new pair to be delivered to Shoe Empire, where I exchanged my old boots for brand new one's. Effortless and hazzle free! Because of the great service from Tino and Rudi, Shoe Empire and Hi-Tec now has a customer for life, and I'm recommending everyone I know too! Thanks to both of you, we need more customer service like that in SA.
Good morning Johan. Many thanks for the feedback. We do stand by our product and we also try and resolve issues such as yours in the speediest way possible. I have conveyed your message to Rudi as well as the entire management team. Hoping you are satisfied with your new pr and should you have any further issues, please contact Rudi directly on ***
Good morning Johan. Many thanks for the feedback. We do stand by our product and we also try and resolve issues such as yours in the speediest way possible. I have conveyed your message to Rudi as well as the entire management team. Hoping you are satisfied with your new pr and should you have any further issues, please contact Rudi directly on ***