Disgusting service from HI-TEC HILLFOX
Purchased shoes from Hi-tec at Hillfox Centre in Roodepoort. It was a lay-buy in November 2025. On the 09/02/2026 I got an SMS indicating that the lay-buy will expire so i decided to go and settle the balance. The next day (10/02/2026) when I put the shoes on, the buckle broke whilst tying the lace. I went back to the store and requested a refund.The cashier decided to refund me. The Manager (I think his name is Onele, he refused to give me his name) then came out and accused me of damaging the shoes with pliers. He then told me if I needed the money for something else then I should of said so and they would of refunded the lay-buy. This guy has no respect for customers. He accused me of being broke and of damaging the shoes. I have never been insulted so badly in my life, I will never shop there again. I was going through pictures on my phone and found pics of the shoes that i took in November 2025, when zooming into the one picture, it shows the defective buckle. The picture shows it was on the counter at the store
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and disappointment you encountered at our Hi‑Tec Hillfox store. This is certainly not the level of service we aim to provide, and we understand how upsetting this situation must have been for you.
We appreciate you returning to the store after noticing the issue with the buckle, and we are concerned to hear about the interaction you had with our team. The way you were made to feel is not acceptable, and we sincerely apologise for any disrespect or misunderstanding that occurred during your visit.
To ensure we resolve this matter as quickly and fairly as possible, we would like to investigate the incident further — including the defective buckle that you mentioned was visible in your earlier photographs.Please contact us directly at *** or send us your contact details via private message so that we can:
- Review the condition of the shoes,
- Address the conduct of the staff involved, and
- Arrange an appropriate resolution for you.
Your feedback is extremely valuable to us, and we want to make sure you feel heard, respected, and assisted.We look forward to helping you and restoring your confidence in our brand.
Kind regards,
Rudi
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and disappointment you encountered at our Hi‑Tec Hillfox store. This is certainly not the level of service we aim to provide, and we understand how upsetting this situation must have been for you.
We appreciate you returning to the store after noticing the issue with the buckle, and we are concerned to hear about the interaction you had with our team. The way you were made to feel is not acceptable, and we sincerely apologise for any disrespect or misunderstanding that occurred during your visit.
To ensure we resolve this matter as quickly and fairly as possible, we would like to investigate the incident further — including the defective buckle that you mentioned was visible in your earlier photographs.Please contact us directly at *** or send us your contact details via private message so that we can:
- Review the condition of the shoes,
- Address the conduct of the staff involved, and
- Arrange an appropriate resolution for you.
Your feedback is extremely valuable to us, and we want to make sure you feel heard, respected, and assisted.We look forward to helping you and restoring your confidence in our brand.
Kind regards,
Rudi
Please send an email to ***
Regards
Rudi
Please send an email to ***
Regards
Rudi