Disappointing customer service

Item: Hi-Tec
Rating: 1
Author: Amanda S

Very disappointing customer service from Hi-Tec. Ordered something online on 26 December 2022; received an email on 29 December stating that there was a delay on shipping my product and thar it would overnight couriered on 5 January 2023. I sent an email to customer care on 5 January to get an update and to date have had no response and still no delivery. My order status just says processing. Extremely frustrating. Have sent another email now so let's see if I get a response on this one!

Helpful (0)

Replies (3)

Hi-Tec's replyOfficial

10 Jan 2023, 08:05

Good morning Amanda.
I am sorry to hear this. I will look into it and call you to assist in this matter.
Regards
Chris

Hi-Tec's reply10 Jan 2023, 08:05

Official

Good morning Amanda.
I am sorry to hear this. I will look into it and call you to assist in this matter.
Regards
Chris

Amanda S's updateReviewer Update

22 Feb 2023, 11:04

Hi-Tec contacted me and the issue was resolved and after my original review, I have received excellent service from them

Amanda S's update22 Feb 2023, 11:04

Reviewer Update

Hi-Tec contacted me and the issue was resolved and after my original review, I have received excellent service from them

Hi-Tec's replyOfficial

22 Feb 2023, 11:20

Thanks for the update Amanda. Glad you have been looked after.Fond regards Chris

Hi-Tec's reply22 Feb 2023, 11:20

Official

Thanks for the update Amanda. Glad you have been looked after.Fond regards Chris