Congratulations Hi-Tech Team!

I purchased a pair of Hi-Tech hiking boots on sale at an independent retialer in August. This weekend they started falling apart so I contacted Hi-Tech to see if there was any recourse and was more that impressed with their immediate response and their offer to replace them to the origtinal price at a dealarship near me. I almost immediately went to the agreed dealarship and found they were fully aware of the replacemnet and could not have been more helpful in getting a pair of boots that I would be prefectly happy with! No impenertable admin., dna samples etc!!! Many thanks to Rudi at customer care and the fantastic assistance of you staff at *** - wish I could give you a higher that 5 star rating! Apart from being a bit dis-appointed that the original pair of boots did not last more that 3 months (apparently they were old stock and deteriorate with time and have been improved), because of their amazing customer support, I am now a devoted Hi-Tech supporter - service as it should be so seldom found these days!