hi - Vaal Mall
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
hi - Vaal Mall
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Frequently Asked Questions About hi - Vaal Mall
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Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Khula O
1 reviews | Active since Mar 2022
23 Dec 2025, 22:35
Faulty Phone from Hi Vaal mall
Faulty Phone I purchased a mobile phone from your store in September 2025. At the time of purchase, the sales consultant did not open the box to verify the condition of the device, and I left with the phone sealed. After one week, when I opened the phone and attempted to insert my SIM card, the SIM/SD card tray broke and the SIM card became stuck inside. I returned the phone to your store in early October 2025, well within the six‑month warranty period stated in your terms and conditions. Since then, I have received inconsistent information from different consultants regarding the warranty. One consultant confirmed that the phone was still under warranty and advised that it would be sent for investigation. However, I have not received any feedback or updates since leaving the phone at the store in October
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Khula O
1 reviews | Active since Mar 2022
23 Dec 2025, 22:35
Faulty Phone from Hi Vaal mall
Faulty Phone I purchased a mobile phone from your store in September 2025. At the time of purchase, the sales consultant did not open the box to verify the condition of the device, and I left with the phone sealed. After one week, when I opened the phone and attempted to insert my SIM card, the SIM/SD card tray broke and the SIM card became stuck inside. I returned the phone to your store in early October 2025, well within the six‑month warranty period stated in your terms and conditions. Since then, I have received inconsistent information from different consultants regarding the warranty. One consultant confirmed that the phone was still under warranty and advised that it would be sent for investigation. However, I have not received any feedback or updates since leaving the phone at the store in October
0
Replies (0)NS
Nobuhle S
1 reviews | Active since Dec 2025
1 Dec 2025, 14:46
Misled
I went to hi store vaal mall, to lay buy a phone on the 2nd November. The guy named Benjamin told me they don't do laybuy and recommended payjoy without explaining the T&C and not even telling me payment duration of the phone. The phone cost R7000 and I've already made payment of R5000+ now I'm told my remaining balance is R7450
Helpful (0)
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Nobuhle S
1 reviews | Active since Dec 2025
1 Dec 2025, 14:46
Misled
I went to hi store vaal mall, to lay buy a phone on the 2nd November. The guy named Benjamin told me they don't do laybuy and recommended payjoy without explaining the T&C and not even telling me payment duration of the phone. The phone cost R7000 and I've already made payment of R5000+ now I'm told my remaining balance is R7450
0
Replies (0)