Rude staff member or manager

I had a very disappointing experience at Heylo Boardwalk in Port Elizabeth involving a staff member, Adams Williams.

I wanted to purchase a children’s water bottle that had a price tag of R90 displayed on it. At the till, I was told that the price was incorrect and that the bottle would not be sold to me for the displayed price.

What upset me most was not simply the pricing issue, but the way the situation was handled. When I explained that I believed the item should be sold at the price displayed, Adams was dismissive and rude. He chuckled while I was speaking and told me that he did not care about what I thought or what price I had seen on the tag.

Regardless of whether the R90 price was placed on the item in error, I expected the matter to be handled respectfully and professionally. Laughing at a customer who is raising a genuine concern and dismissing what they are saying is unacceptable customer service.

I left feeling disrespected and extremely disappointed with how the situation was handled. I hope management will address both the pricing issue and, importantly, the manner in which customers are treated when they raise concerns.