Heylo
Claimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Heylo
Claimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
Phakama N
1 reviews | Active since Feb 2022
11 Sept 2026, 20:52
Rude staff member or manager
I had a very disappointing experience at Heylo Boardwalk in Port Elizabeth involving a staff member, Adams Williams. I wanted to purchase a children’s water bottle that had a price tag of R90 displayed on it. At the till, I was told that the price was incorrect and that the bottle would not be sold to me for the displayed price. What upset me most was not simply the pricing issue, but the way the situation was handled. When I explained that I believed the item should be sold at the price displayed, Adams was dismissive and rude. He chuckled while I was speaking and told me that he did not care about what I thought or what price I had seen on the tag. Regardless of whether the R90 price was placed on the item in error, I expected the matter to be handled respectfully and professionally. Laughing at a customer who is raising a genuine concern and dismissing what they are saying is unacceptable customer service. I left feeling disrespected and extremely disappointed with how the situation was handled. I hope management will address both the pricing issue and, importantly, the manner in which customers are treated when they raise concerns.
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Phakama N
1 reviews | Active since Feb 2022
11 Sept 2026, 20:52
Rude staff member or manager
I had a very disappointing experience at Heylo Boardwalk in Port Elizabeth involving a staff member, Adams Williams. I wanted to purchase a children’s water bottle that had a price tag of R90 displayed on it. At the till, I was told that the price was incorrect and that the bottle would not be sold to me for the displayed price. What upset me most was not simply the pricing issue, but the way the situation was handled. When I explained that I believed the item should be sold at the price displayed, Adams was dismissive and rude. He chuckled while I was speaking and told me that he did not care about what I thought or what price I had seen on the tag. Regardless of whether the R90 price was placed on the item in error, I expected the matter to be handled respectfully and professionally. Laughing at a customer who is raising a genuine concern and dismissing what they are saying is unacceptable customer service. I left feeling disrespected and extremely disappointed with how the situation was handled. I hope management will address both the pricing issue and, importantly, the manner in which customers are treated when they raise concerns.
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Rudi W
1 reviews | Active since Aug 2014
7 Jan 2026, 12:16
Heylo - Baywest Mall
Absolutely disgusted by this store and it's employees. While entering the store with my wife and 2 year old in the trolly and a few parcels and our personal items we where told Forcibly to leave our trolly at the door. Keep in mind this is the only store in the entire mall that has this "policy" so I told the employee that I can't do that as my child is in the trolly and thousands of rands of parcels. Keep in mind this is South Africa and leaving your parcels unattended is asking for it to get ******. Even though the employee stated that they will watch it they where not at all bothered about the trollies already standing right by the door not being watched or monitored by anybody. So I declined and said that I would go spend my money at another store and left. I will never set my foot in any Heylo store or support them in any way shape or form ever again. This is unacceptable and utterly unnecessary. I will make sure to spread this review as far and wide as possible, because clearly Heylo does not care about thier customers!
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Rudi W
1 reviews | Active since Aug 2014
7 Jan 2026, 12:16
Heylo - Baywest Mall
Absolutely disgusted by this store and it's employees. While entering the store with my wife and 2 year old in the trolly and a few parcels and our personal items we where told Forcibly to leave our trolly at the door. Keep in mind this is the only store in the entire mall that has this "policy" so I told the employee that I can't do that as my child is in the trolly and thousands of rands of parcels. Keep in mind this is South Africa and leaving your parcels unattended is asking for it to get ******. Even though the employee stated that they will watch it they where not at all bothered about the trollies already standing right by the door not being watched or monitored by anybody. So I declined and said that I would go spend my money at another store and left. I will never set my foot in any Heylo store or support them in any way shape or form ever again. This is unacceptable and utterly unnecessary. I will make sure to spread this review as far and wide as possible, because clearly Heylo does not care about thier customers!
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Bianca P
1 reviews | Active since Dec 2025
24 Dec 2025, 13:57
Terrible experience at Heylo Baywest
Heylo Baywest won’t be seeing me again. Went in to get one thing and had the worst experience. I was denied entry because of a trolley. My 4 year old daughter was asleep in the trolley and I said I couldn’t leave her at the front of the store. She was the only thing in the trolley, you would see if I put anything else in the trolley but I was told I must leave her with the guy at the front of the store! He said, “I was also a child, it’s fine”! Like what? On one of the busiest days of the year where he is also running around he wanted me to leave my daughter with him! Also, I’m in my third trimester pregnant and alone with my 4 year old. No other shop had a problem with me bringing her in. Even the other people wanting to come in said it was ridiculous. He proceeded to get rude and so I left.
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Bianca P
1 reviews | Active since Dec 2025
24 Dec 2025, 13:57
Terrible experience at Heylo Baywest
Heylo Baywest won’t be seeing me again. Went in to get one thing and had the worst experience. I was denied entry because of a trolley. My 4 year old daughter was asleep in the trolley and I said I couldn’t leave her at the front of the store. She was the only thing in the trolley, you would see if I put anything else in the trolley but I was told I must leave her with the guy at the front of the store! He said, “I was also a child, it’s fine”! Like what? On one of the busiest days of the year where he is also running around he wanted me to leave my daughter with him! Also, I’m in my third trimester pregnant and alone with my 4 year old. No other shop had a problem with me bringing her in. Even the other people wanting to come in said it was ridiculous. He proceeded to get rude and so I left.
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Phindile
1 reviews | Active since Aug 2025
15 Dec 2025, 21:17
Heylo rude staff
It was literally 17;40 when we arrive at the store, knowing from the time closure being 18;00. The guy at the door who checks slips, refused us in,when we requested the manager because the time closure was not the time for us to be left out,he literally pushed us out(mind you, we are ladies)of the store and closed the door on us. Never called the manager even though we requested to be let in. Many of some customers showed up,knowing that the closure time has not arrived, but we were refused entry. The thing that makes me mad is him ,pushing us out and closing the door. Not happy with the staff and behavior. Super mad
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Phindile
1 reviews | Active since Aug 2025
15 Dec 2025, 21:17
Heylo rude staff
It was literally 17;40 when we arrive at the store, knowing from the time closure being 18;00. The guy at the door who checks slips, refused us in,when we requested the manager because the time closure was not the time for us to be left out,he literally pushed us out(mind you, we are ladies)of the store and closed the door on us. Never called the manager even though we requested to be let in. Many of some customers showed up,knowing that the closure time has not arrived, but we were refused entry. The thing that makes me mad is him ,pushing us out and closing the door. Not happy with the staff and behavior. Super mad
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Brian M
1 reviews | Active since Nov 2020
14 Nov 2025, 20:13
Avoid Heylo Fourways Mall
Heylo - Fourways Mall They sold me a defective water bottle and I went back to the store and requested an exchange. I wanted the same thing not a refund. They refused to take the leaking water bottle back saying it was used. I had poured water into it once and discovered it was leaking. My attempts to reason with the manager fell on deaf ears and he wouldn't even look at me when talking. I was calm and just left the bottle with them despite the racially charged responses from the Asian manager. Avoid this store at all costs
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Brian M
1 reviews | Active since Nov 2020
14 Nov 2025, 20:13
Avoid Heylo Fourways Mall
Heylo - Fourways Mall They sold me a defective water bottle and I went back to the store and requested an exchange. I wanted the same thing not a refund. They refused to take the leaking water bottle back saying it was used. I had poured water into it once and discovered it was leaking. My attempts to reason with the manager fell on deaf ears and he wouldn't even look at me when talking. I was calm and just left the bottle with them despite the racially charged responses from the Asian manager. Avoid this store at all costs
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