Based on recent customer reviews, Hewlett Packard is facing significant dissatisfaction from South African customers, particularly around printer reliability and after sales support. A recurring theme is frustration with Smart Tank printer faults, cartridge errors, and warranty handling. Customers consistently mention prolonged repair delays, poor communication between HP and its service partners, and difficulty reaching support agents who can resolve issues. Many describe being passed between repair agencies without resolution. Concerns about the cost of original ink cartridges and forced colour cartridge usage for black-only printing also feature prominently throughout the feedback.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Hewlett Packard
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Hellopeter has tracked Hewlett Packard across 272 reviews. Hewlett Packard hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hewlett Packard? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
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Share Your Experience1 reviews | Active since Feb 2025
DON'T USE HP. USE ANY OTHER BRAND
Waiting 2 weeks for cartridges ordered and paid for. Trying to find out the status of my order but nobody can provide me with an answer. They're all in a meeting since last week Thursday until today, Monday 12-Oct-2026. What a terribly organized company.
1 reviews | Active since Feb 2025
DON'T USE HP. USE ANY OTHER BRAND
Waiting 2 weeks for cartridges ordered and paid for. Trying to find out the status of my order but nobody can provide me with an answer. They're all in a meeting since last week Thursday until today, Monday 12-Oct-2026. What a terribly organized company.
1 reviews | Active since Oct 2017
Bad service - HP (SA)
I purchased a new i5 in Sept 2023 in April 2024 the WiFi started to give technical problems. The machine was taken to Ensure Services and apparently it was sorted out. In Aug 2024 the same problem occurred and taken back and the motherboard was replaced - all this within the 1 year factory warranty. HP refused to replace the machine BUTY instead repaired it. In May the problem occurred again and this time the machine went back to the retail store. Again the motherboard was replaced and HP refused to be part of the problem. There is 3 months left for the extended warranty and neither can give me an assurance that the machine will not trouble again in at least 3 years
1 reviews | Active since Oct 2017
Bad service - HP (SA)
I purchased a new i5 in Sept 2023 in April 2024 the WiFi started to give technical problems. The machine was taken to Ensure Services and apparently it was sorted out. In Aug 2024 the same problem occurred and taken back and the motherboard was replaced - all this within the 1 year factory warranty. HP refused to replace the machine BUTY instead repaired it. In May the problem occurred again and this time the machine went back to the retail store. Again the motherboard was replaced and HP refused to be part of the problem. There is 3 months left for the extended warranty and neither can give me an assurance that the machine will not trouble again in at least 3 years
1 reviews | Active since Jan 2023
Hewlett Packard
You want a ****ty printer buy a HP that dos not work from brand new
1 reviews | Active since Jan 2023
Hewlett Packard
You want a ****ty printer buy a HP that dos not work from brand new
1 reviews | Active since Jan 2025
Dissatisfied by HP
I recently bought a HP Notebook on Takealot, I was given a year's warranty and just over 5 months this laptop just packed up ,I have been trying to contact HP technical support since the 15th of March and till this day nothing has been done, dead silence you get one call from them and that's it no one follows up. I'm so disappointed
1 reviews | Active since Jan 2025
Dissatisfied by HP
I recently bought a HP Notebook on Takealot, I was given a year's warranty and just over 5 months this laptop just packed up ,I have been trying to contact HP technical support since the 15th of March and till this day nothing has been done, dead silence you get one call from them and that's it no one follows up. I'm so disappointed
1 reviews | Active since Oct 2023
Worst Service_Support from HP Inc & Hemmersbach
On August 11, 2025, our company's Field Service Engineer logged a case with HP Inc. following an onsite assessment of a faulty HP Laptop at our client's location. On August 15, 2025, we received a repair quotation of R11,257.35 from HP Inc. Payment was made on August 19, 2025, and subsequently provided the requested billing information on August 27. Unfortunately, we did not receive any further communication from HP. After following up on September 3, 2025, we were informed on September 4 that the client had provided an incorrect VAT number, despite the client confirming that the VAT number was indeed accurate. On September 8, we received an email from HP indicating that the case would be escalated to the appropriate team. However, by September 15, we still had not received any updates. After multiple follow-ups, we learned on October 3 that there was a shortage of necessary materials for the repair, with an estimated arrival date of October 14, 2025. On October 8, we were contacted by Hemmersbach South Africa, indicating that our ticket was with them and they were to proceed with the repair. An appointment was scheduled for October 13, but on October 10, we were informed that the engineer would be unable to attend due to unforeseen circumstances. When we reached out to Hemmersbach on the scheduled date, we were told that staffing issues prevented them from fulfilling the appointment, despite the client having waited two months for the repair. We were assured that the case was being prioritized, and an engineer was scheduled for October 16. However, the engineer did not arrive on scheduled date and later communicated via WhatsApp to the Client that he would come on October 17 instead. Upon arrival, the engineer arrived with the incorrect spare part, making it impossible to complete the repair. He acknowledged that HP Inc. had sent the wrong parts and indicated he would order the correct ones. On October 24, we requested an update on the spare parts from Hemmersbach. We were informed that they were awaiting delivery from HP. Unfortunately, we did not receive any further updates for the following few weeks. Despite our endless follow-up emails and phone calls to HP and Hemmersbach, we received no responses, except for an automated email stating that the case had been closed, which is concerning given that the issue remains unresolved. They have up to date still not been able to provide us with any updates on the repair status and just say the parts are not available and they are trying to source the parts, this has now been ongoing for 4 months, no assistance from Hemmersbach, no one is able to connect us to a manager or provide us with a resolution to this case.
1 reviews | Active since Oct 2023
Worst Service_Support from HP Inc & Hemmersbach
On August 11, 2025, our company's Field Service Engineer logged a case with HP Inc. following an onsite assessment of a faulty HP Laptop at our client's location. On August 15, 2025, we received a repair quotation of R11,257.35 from HP Inc. Payment was made on August 19, 2025, and subsequently provided the requested billing information on August 27. Unfortunately, we did not receive any further communication from HP. After following up on September 3, 2025, we were informed on September 4 that the client had provided an incorrect VAT number, despite the client confirming that the VAT number was indeed accurate. On September 8, we received an email from HP indicating that the case would be escalated to the appropriate team. However, by September 15, we still had not received any updates. After multiple follow-ups, we learned on October 3 that there was a shortage of necessary materials for the repair, with an estimated arrival date of October 14, 2025. On October 8, we were contacted by Hemmersbach South Africa, indicating that our ticket was with them and they were to proceed with the repair. An appointment was scheduled for October 13, but on October 10, we were informed that the engineer would be unable to attend due to unforeseen circumstances. When we reached out to Hemmersbach on the scheduled date, we were told that staffing issues prevented them from fulfilling the appointment, despite the client having waited two months for the repair. We were assured that the case was being prioritized, and an engineer was scheduled for October 16. However, the engineer did not arrive on scheduled date and later communicated via WhatsApp to the Client that he would come on October 17 instead. Upon arrival, the engineer arrived with the incorrect spare part, making it impossible to complete the repair. He acknowledged that HP Inc. had sent the wrong parts and indicated he would order the correct ones. On October 24, we requested an update on the spare parts from Hemmersbach. We were informed that they were awaiting delivery from HP. Unfortunately, we did not receive any further updates for the following few weeks. Despite our endless follow-up emails and phone calls to HP and Hemmersbach, we received no responses, except for an automated email stating that the case had been closed, which is concerning given that the issue remains unresolved. They have up to date still not been able to provide us with any updates on the repair status and just say the parts are not available and they are trying to source the parts, this has now been ongoing for 4 months, no assistance from Hemmersbach, no one is able to connect us to a manager or provide us with a resolution to this case.
1 reviews | Active since Sept 2020
Hewlette Packard, terrible printer and pathetic service
Truly awful company to deal with, pathetic support, faulty equipment and unwilling to help. After buying a brand new HP Smart Tank 530 which started giving issues a week after buying it, to get told it must go in for service. Subsequently the device went in 3 time for the same fault and almost spent half the time I owned it in for repair it was finally replaced with a refurbished unit. This unit came up with a fault about 6 months after getting it, an new problem not printing pages properly or not at all. I take the unit in and find out that the repair agency that supported me previously had closed down and there is a new agency (Only good part of this story is the new agents were amazing and efficient, thank you Hemmersbach), they informed me that the warranty I purchased with the original printer was not transferred to the replacement printer and I only have 16 days left of what should be about 2 years left. They inform me that only HP can correct the warranty and I must use their live chat to get this done. When trying to use the Live chat I get directed to the Whataspp chat. and after spending about 2 hours on the chat with their consultant, I get told to phone their call center. I request that they call me because I have now wasted 2 hours on a chat, about 8 hours traveling up and down and having to repeatedly install this printer, I ask that they call me because 0860 number are not cheap from a cell phone. To which I just repeatedly get the run around that they can not get them to call me. I, now very annoyed want to speak to a manager and the consultant won't even assist with that, I get told again to use the call center. Eventually he just ends the conversation and "cuts" me off After a year of struggling having spent a few thousand rand on the printer, lost time and fuel costs to get this thing sorted I am not at my wits end. This service is pathetic, the product is obviously problematic but they don't care because they have our money. All I needed done was the warranty get moved to the replacement printer as it was supposed to be done when it got replaced. And this is the outcome. Warranty not moved, support staff unable or unwilling to do their job. And a second hand printer which I hope works because the warranty has now lapsed. I do not even have an email address for support or complaints to link to this review as there isn't one available online, pathetic! Only address I could find was the board of directors email address.
1 reviews | Active since Sept 2020
Hewlette Packard, terrible printer and pathetic service
Truly awful company to deal with, pathetic support, faulty equipment and unwilling to help. After buying a brand new HP Smart Tank 530 which started giving issues a week after buying it, to get told it must go in for service. Subsequently the device went in 3 time for the same fault and almost spent half the time I owned it in for repair it was finally replaced with a refurbished unit. This unit came up with a fault about 6 months after getting it, an new problem not printing pages properly or not at all. I take the unit in and find out that the repair agency that supported me previously had closed down and there is a new agency (Only good part of this story is the new agents were amazing and efficient, thank you Hemmersbach), they informed me that the warranty I purchased with the original printer was not transferred to the replacement printer and I only have 16 days left of what should be about 2 years left. They inform me that only HP can correct the warranty and I must use their live chat to get this done. When trying to use the Live chat I get directed to the Whataspp chat. and after spending about 2 hours on the chat with their consultant, I get told to phone their call center. I request that they call me because I have now wasted 2 hours on a chat, about 8 hours traveling up and down and having to repeatedly install this printer, I ask that they call me because 0860 number are not cheap from a cell phone. To which I just repeatedly get the run around that they can not get them to call me. I, now very annoyed want to speak to a manager and the consultant won't even assist with that, I get told again to use the call center. Eventually he just ends the conversation and "cuts" me off After a year of struggling having spent a few thousand rand on the printer, lost time and fuel costs to get this thing sorted I am not at my wits end. This service is pathetic, the product is obviously problematic but they don't care because they have our money. All I needed done was the warranty get moved to the replacement printer as it was supposed to be done when it got replaced. And this is the outcome. Warranty not moved, support staff unable or unwilling to do their job. And a second hand printer which I hope works because the warranty has now lapsed. I do not even have an email address for support or complaints to link to this review as there isn't one available online, pathetic! Only address I could find was the board of directors email address.