Terrible after-sale experience: 9 days and still unresolved

**Absolutely dreadful after-sale service from Hertex.**

Timeline, for anyone considering buying here:

- Fri (9 days ago): Products delivered - Sun (7 days ago): Requested return/exchange - All week: Emails ignored or answered with “we’re overloaded” (start answering them, then). Each follow-up question took 48h to get a response to, a pattern that felt more like stalling than genuine overload. - Fri: Three different staff members called me, none apparently aware of what the others had said, all asking the same questions. Finally told collection would happen Monday. - Mon (today): No pickup. WhatsApped at 3pm, got an auto-reply at 4:30pm: “sorry, we’re not online.”

Nine days in, zero resolution.

Hertex, your products may be lovely, but paying premium prices for after-sale service this disorganised is not okay. At this point Mr Price Home would’ve sorted this faster.

@Hertex - I’d like an actual person to contact me directly and resolve this. Order ***