HertexHaus
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
HertexHaus
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Frequently Asked Questions About HertexHaus
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Hellopeter has tracked HertexHaus across 8 reviews. HertexHaus hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used HertexHaus? Write a review to help others decide.
Recent reviews (1)
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Alex C
1 reviews | Active since Aug 2026
7 Sept 2026, 17:16
Terrible after-sale experience: 9 days and still unresolved
**Absolutely dreadful after-sale service from Hertex.** Timeline, for anyone considering buying here: - Fri (9 days ago): Products delivered - Sun (7 days ago): Requested return/exchange - All week: Emails ignored or answered with “we’re overloaded” (start answering them, then). Each follow-up question took 48h to get a response to, a pattern that felt more like stalling than genuine overload. - Fri: Three different staff members called me, none apparently aware of what the others had said, all asking the same questions. Finally told collection would happen Monday. - Mon (today): No pickup. WhatsApped at 3pm, got an auto-reply at 4:30pm: “sorry, we’re not online.” Nine days in, zero resolution. Hertex, your products may be lovely, but paying premium prices for after-sale service this disorganised is not okay. At this point Mr Price Home would’ve sorted this faster. @Hertex - I’d like an actual person to contact me directly and resolve this. Order ***
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Alex C
1 reviews | Active since Aug 2026
7 Sept 2026, 17:16
Terrible after-sale experience: 9 days and still unresolved
**Absolutely dreadful after-sale service from Hertex.** Timeline, for anyone considering buying here: - Fri (9 days ago): Products delivered - Sun (7 days ago): Requested return/exchange - All week: Emails ignored or answered with “we’re overloaded” (start answering them, then). Each follow-up question took 48h to get a response to, a pattern that felt more like stalling than genuine overload. - Fri: Three different staff members called me, none apparently aware of what the others had said, all asking the same questions. Finally told collection would happen Monday. - Mon (today): No pickup. WhatsApped at 3pm, got an auto-reply at 4:30pm: “sorry, we’re not online.” Nine days in, zero resolution. Hertex, your products may be lovely, but paying premium prices for after-sale service this disorganised is not okay. At this point Mr Price Home would’ve sorted this faster. @Hertex - I’d like an actual person to contact me directly and resolve this. Order ***
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