Zerotel... what can I say...

We've been with Igen for 3 months now and cannot possibly be more disappointed. SImilarly with our Herotel business account but that's for another email (Herotel and Igen are the same company). It's very simple, we pay for a 10 meg download and 6 meg upload. It's what ythey advertise, It's the package we signed up for. It's, reasonably, what we should be getting but our stupidly slow internet, blurry Netflix, ****py YouTube and the below speed tests are all the evidence we need that we are being **********.

DATE DEVICE UPLOAD DOWNLOAD 03-Mar Cell phone 0 1,79 04-Mar Cell phone 2,06 1,45 04-Mar Cell phone 1,03 4,51 04-Mar Laptop 0,62 3,2 04-Mar Laptop 0,97 4,67 04-Mar Laptop 0,91 4,35 05-Mar Cell phone 2,46 9,94 05-Mar Cell phone 1,24 9,84 07-Mar Cell phone 1,24 5,47 07-Mar Cell phone 1,24 5,47 07-Mar Cell phone 0,41 0,31 15-Mar Cell phone 1,52 0,26 15-Mar Cell phone 1,51 3,74 15-Mar Cell phone 1,42 5,24 15-Mar Cell phone 0 0 15-Mar Cell phone 0,34 3,24 AVERAGE 1,06 3,9

This is simply *****. They promise a certain level of service for which we pay and they deliver a way below par service. Are they aware that on Hello Peter they have a rating of 1.42 out of 5 from 132 reviews, a trust score of 2.2 out of 10 and a net promoter score of MINUS FIFTY EIGHT when the lowest a reviewer can give is zero! Eish... I'd be ashamed. My company and I pay a little under R8k a month to Igen/ Herotel and theyprobably won't miss us when we change to BlueSky but. when my neighbours and their neighbours and their neighbours... and ... and... switch over to their competition they're going to start to feel it.

Oh... and we're really hoping that the call out we logged for our Herotel account in December will be answered before May but no sign of any technician yet.