ZEROTEL (HEROTEL)

I am honestly at a loss for words when it comes to the customer service of Herotel. A week ago I requested assistance with a transfer of my current subscription from my current address to the new address where I am moving to.

Since then I have received 3 different responses from 3 different people from the same email address. Needless to say that none of these responses are anywhere near the same as to what the proper process is in this situation.

At the end of the day this will result in me moving to my new address without being assisted and having to pay for a service which I am unable to use because of their incompetency.