HM
Herman M

1 reviews | Active since Dec 2018

19 Jun 2023, 12:30

Worst wife service in South Africa

I have open an account with herotel and the day i signed up i ASKED that if i can continue with the account as i my work transfers me quite often. NOTHING was told to that there is a cancelation fee.

I also struggled from day one with the installation as the didnt even know who i was. GREAT CUSTOMER SERVICE.

Know that i moved as i told them in beginning they dont even have the decency to make contact with me i have to keep on phoning them to find out what the status of the account is. I have spoken to several SALES PEOPLE. That has no communication skills. And all are a mouth full of empty promises and except a salary on the end of the month " Quote Mr Moller we will phone you back in 10 min Mr Moller we will get back you Mr Moller im sorry - the word sorry has No Meaning at herotel. Now they force me to pay the 1500 cancellation fee after i had a deduction on my salary as well and if i call i get a sorry we will get back to you and if i press for a call back i NEVER GET A CALL BACK - for a very wealthy wifi company you need to step up honestly - you eager to demand payment from day one that you dis get you can even come back with with a call an say sorry we ****ed up I WILL NEVER RECOMMEND HEROTLE NOT TNAY MY VOICE WILL MAKE A DIFFERENCE BUT YOU NEED TO WORK ON YOU SERVCE AS THETE IS Non .

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