Worst weekly and daily service

I am writing to escalate my complaint regarding the ongoing and unacceptable issues with my WiFi service.

This morning, my internet connection was once again down, and I had to wait in line to be assisted — for the same issue I have reported repeatedly over the past few weeks. This has now become a recurring problem rather than an isolated incident.

Over the last three weeks, I have logged multiple faults, including: • #*** • #*** • #*** — logged this morning

These repeated outages are directly impacting my work and professional reputation. Today alone, I missed a meeting entirely due to the internet being down, and another meeting later this afternoon was disconnected midway. This ongoing instability is making me appear *********** and unreliable, despite this being entirely due to repeated service failures on your side.

I cannot continue taking time out of my workday every week to report the same issue without a permanent resolution.

I am requesting: 1. A thorough investigation into the root cause of these recurring outages. 2. A permanent fix rather than repeated temporary solutions. 3. Clear communication on what is being done to prevent this from happening again. 4. Consideration of compensation or a service credit for the continued disruption and loss of productivity.

Please treat this matter as urgent. I expect a concrete resolution and clear communication going forward.

Kind regards, Lerato Milanzi