Worst Service provider in South Africa

Herotel Internet – Absolutely the Worst Service Provider I've Ever Dealt With

My internet went down Friday at 4 PM. I tried calling and finally got through at 8 PM. They said a technician would come out Saturday.

Saturday at 10 AM, I hadn’t heard anything. I started calling again—got stuck waiting until the system said the call would be ended. I also sent WhatsApp messages, but got an automated reply saying there were no available operators and I should try again later.

At 2 PM, I finally got a hold of someone, only to be told the people who could help had already left at 1 PM and I’d have to wait until Monday.

Come Monday, same story—long wait times, no answers, automated messages. Eventually, I was told a technician would be on-site Tuesday at 4 PM.

Now it’s Tuesday 5:30 PM, and no one has arrived. I’ve been trying to call since 3—no answer.

Herotel is very quick to take your money each month, but when you need the service you’re paying for, you get nothing in return.

This is hands-down the worst service I’ve ever experienced. To make matters worse, they’re the only provider allowed in our complex, so they have no reason to care about losing customers.

I work from home, and Wednesday will be the third day I’ve had to pay out of pocket to travel to work—all because Herotel can’t deliver a basic, reliable internet connection.

Unreliable. Unreachable. Unacceptable.