WORST SERVICE AND UNPROFESSIONAL

I've installed the Herotel fibre on 1 Dec 2021, thinking that this will be the best decision made. However, on Sunday the internet just stopped working. Monday morning at 8am I called to log a call and got a ticket number and the technician telling me to switch the router off and on, after I told him that won't fix anything. I havent heard anything from them again on Monday after I again sent messages to them. On Tuesday monring I called again telling them that I need this internet for work and they need to escalate this issue, only to be asked if I switched the router off and on again. I received an email thatthe case was escalated, but ny Tuesday 4pm I havent heard anything from them. I called them at 5pm only for them the once again ask me to reboot the router. By this time I've had it with these *********** technicians. I was then told that they must see if the problem can be fixed remotely, after I tolfd them once again that this must be a call-out as clearly theres something wrong with the fibre. 8pm the evening I received an email stating that the call out will take place and that I must just complete the covid related questions. It is now Wednesday, 10am and I am yet to hear from them. This is the absolute worst service I received. People, please do not fall for their cheap prices, there's a reason for this, and that's called horrific service and communication.