Worst ISP

I have a complaint about the service I am being provided with.

My internet was disconnected on 19 September 2022. This is 23 days after I paid my account the previous month on 25 August 2022. My account was disconnected due to the debit order date being set to the 15th. I have been paying for 4 months via EFT because of the debit order date. I have contacted your offices to assist me with the changing of the date. After 4 months I got help. Now I have paid yet again my account on 23 September 2022 via EFT. Since I signed up with Herotel I have not had an issue with my proof of payment coming from the bank to your accounts department email. This month they tell me the proof of payment is send to spam. So meaning this has changed in the last month. The person who I talked to twice in accounting telling me this was Caroline.

I am paid up with my account and still you cut my internet connection, not because my account is not up to date but because of a debit order date. According to the consumers act a customer pays for a service and the service provider provides the service. I have not received the service.

I would appreciate it if you could reconnect my internet and fix your issues with the bank and the POP. Cause this is not justifiable. My business is being affected as I work from home.

Do I not deserve to get the internet that I am paying for.