Worst frustrating experience

Am working from home and rely on the WiFi, I had a signal issue since from the 23rd of January 2026. I WhatsApped and called them directly only to realise there’s something wrong with my cable, I requested for a technician to come help fix it and have been waiting ever since. Today when I called I was told the technician will be here around 11 and it’s already 15:12 and not contacts have been made. Below are my reference numbers regarding this case *** and MFD1A07. I even made an effort to visit one of their corner offices which only gave me a toll free number on where I can call, I might even loose my job 😢