Worst customer service!!!

We stay in a small town ,everywhere is herotel ads. The majority of our neigbours and friends have herotel. The only complaint from the people we know was the **** service that herotel give. We decided to give herotel a chance .2 weeks ago my husband contacted herotel to get a quote and install herotel into our home. The 1st sales person we spoke to informed us they will send someone out to where we stay to see why the sales people are having such problems with finishing our sale(PLEASE NOTE HEROTEL POLE IS STANDING IN MY GARDEN!!! Please explain as to why we can't get herotel with your pole in my garden???????) 14 September 2021, I then phoned to see what's the hold up. I was assisted by a sales person( his name was Ruan). I then had to phone 5 times just to receive assistance every time I was told that Ruan would contact me back but he never did. Eventually the 15 September 2021 the morning I phoned and spoke to Ruan he told me that they need to deal with body co-operate due to the fact that we live in a complex .He informed me that the following Monday 20 September 2021 he would contact me. I phones to speak to Ruan but once again he was not available (PLEASE NOTE WE LIVE ON THE OUT SIDE OF THE COMPLEX MY NEIGHBOUR LIVING IN THE SAME OUTSIDE COMPLEX SITUATION AS I HAS HEROTEL BUT WE WERE TOLD TO WAIT) Ruan Informed me that they would send a guy out to our location to see what's going on. He the told me the guy is on leave??? Kindly explain to me how you only have that one field technician who is able to help? so when your field tech goes on leave herotel client service stops as well??????. My husband phoned this morning 20 September 2021 and spoke to the complaints department . Now having spoken to 3 different people in 2 week no one is able to assist. Very poor service!!! We were informed by the complaint person that someone will come out to our house this week but it won't be today and probably not tomorrow. Can anyone assist me as the herotel service department cannot manage new clients properly and the life of herotel seems to hang in the balance of a technician on leave.