Vryburg no service

I am writing to express my dissatisfaction with the internet service I have been receiving recently.

I am currently subscribed to the 50MB uncapped plan, for which I pay R579 monthly. Unfortunately, I have experienced consistent issues with the service. It seems that the internet is more frequently offline than operational, and when it is on, the speeds are considerably slow.

It has reached a point where I feel like my monthly payment is being wasted, as I am not receiving the level of service I expected when I chose your provider. Moreover, I have noticed ongoing problems with your upstream provider, which I believe are impacting my service quality.

While I understand that growth and expansion are important for any business, I urge you to prioritize customer service. It is vital that you maintain a focus on the needs and experiences of your customers in order to build a loyal user base.

I hope my feedback will be taken into consideration, and I look forward to your response regarding how you plan to address these service issues.