Very Angry Customer - Terrible Customer service

I'm FURIOUS with Herotel! My internet has been down for 17 HOURS and no one at Herotel can seem to fix it. I've spoken to 8-10 technical support agents, a manager, and I don't know who else. I've emailed dozens of times and called over 20 times. My work and family are being heavily impacted by this. Herotel keeps passing the buck and it's making me feel distraught.

I've been a customer for 7 YEARS and this is UNACCEPTABLE. I have a fully paid up account and I've spent hundreds of rands on hotspotting today just to keep work going. Herotel, you have let a valued and long-standing customer down severely. Your customer support is poor and lacking. I am very distressed at this moment.

I hope someone will come to my aid and fix my connection today. But who knows? At this point, I wouldn't be surprised if I have to wait another 17 hours.

I'm so angry. I'm frustrated. I'm disappointed. I'm sick of this. Herotel, get your act together and fix my internet NOW!

Protea Heights Brackenfell Cape Town