Useless ISP, nothing more to say

You cannot call what we receive sub service, below service, pathetic service or anything like that. No we get nothing. Yet, every month we have to pay, otherwise they cut your service off. herotel, and the name is inappropriate. There is nothing hero about this company. Last night it took us 1 hour to get to a technical support agent, who gave us no support. They merely advised, someone needs to come out to you. She asked me to contact the Escalation department this morning, to confirm a eta. Well I have tried to. However, herotel cannot care a flying..... their clients can sit without internet access and pay.