Useless Herotell

This must be the absolute worthless internet provider in the world. Phoned them due to a break in the internet. Refused to help me if I did not switch off rooters etc during the call because I am a useless *****, although I told them that I had gone through all the steps before I gave them a call. Then they blamed "Openserve" and finally after my 4th call, they admitted there is a break in their service ALTHOUGH nobody in my area was experiencing a problem with Openserve or Herotell.