URGENT: No Service Since 23 December – Safety & Payment Risk (***)

We have been struggling with a Herotel service issue since 23 December 2025. We were promised multiple times that a technician would come out to resolve the problem, but no one has arrived.

We have tried to resolve this telephonically, but the issue remains unresolved.

This is a serious problem: • We currently have no reliable signal • We cannot make payments • It is unsafe, as we have no connectivity • We cannot function properly without signal for basic daily needs

The lack of follow-up and failure to honour appointments is extremely frustrating, especially over the festive season when support is critical.

We urgently need this issue resolved and proper communication from Herotel.

The complete lack of follow-through, missed commitments, and poor communication is extremely frustrating. This issue has been ongoing for far too long and requires immediate intervention.

Reference number: 355519

Herotel Cradock/Nxuba