Urgent Complaint Regarding Unacceptable Internet Speeds

To whom it may concern,

Please find my account details below for your reference: - Account ID: IGEA201 - Name: Jacques Venter - Company: Headspace Events (PTY) LTD - Location: Oubos5

Over the past week, I have been in contact with your technical support team to address the persistent issue of slow internet speeds. Despite following all recommended troubleshooting steps, including upgrading software and restarting devices, the problem remains unresolved.

I am currently paying for a 4Mbps service to ensure a faster and more reliable internet experience. However, you are consistently failing to deliver this promised speed. Attached is a screenshot for reference, clearly demonstrating the significant gap between the advertised service and what is actually being provided.

This raises serious concerns: - Why are customers being charged for speeds that are not being delivered? - Will refunds, rebates, or compensation be provided for this discrepancy? - What immediate steps will be taken to rectify this issue?

My suggestion is to upgrade my account—free of charge—to a package that guarantees consistent delivery of at least the 4Mbps speed I am paying for.

It is important to note that this issue is not isolated to my account. Other residents are experiencing similar problems: - A customer paying for 10Mbps is only receiving 3Mbps. - Another paying for 6Mbps is receiving between 2-3Mbps.

In addition to being far below the advertised speeds, the connection is highly inconsistent, making it impossible to conduct essential tasks such as Teams meetings or connecting to VPNs.

This level of service is unacceptable, and I require urgent feedback from senior management regarding: - How this issue will be resolved. - What measures will be taken to compensate affected customers.

I expect a prompt response and resolution to this matter.