Unsatisfied Herotel customer

Not happy at all. After I have informed them, completed the necessary documentation and paid the required fees to move my wifi from a flat to the main house on the same property I,'ve been waiting several weeks for it to be done. After numerous calls to find out what the delay is all about and numerous promises from them I'm still waiting. I received an sms with my ticket no and was told I will be phoned within 72hours mon - fri by them to make an appointment. It's been 84hours and no call whatsoever and that after I phoned them to find out what's going on again. I have a business to run from home and I'm dependant on my wifi. I am very dissappointed in their service and don't know if I will reccommend them to anybody else.