Unreliable and poor customer support

Do not use them if you have a choice. If they did not have the monopoly in my estate, I would choose someone that is more reliable during load shedding. They brag that their fibre is always on, even during load shedding. I've been with them for two months now, and I've never had an active internet connection when the power is off(Yes, I have a backup power supply). I've called technical support, and all that the guy told me was that Herotel doesn't have the correct batteries and that load shedding is a problem for us all and that I should get used to it. I am very unhappy with their service and customer support. Customers get fibre because of its reliability during power outages. If you want fibre, shop around Herotel fibre is not one of the reliable ones.