Unacceptable Service and No Response – @Hertel Stellenbosch

I sent an email explaining my frustration with the internet constantly dropping. I work virtually, so a reliable connection is essential — and because of this issue, I’ve lost work.

They rep**** asking for my account details so they could investigate. I responded, but then received an automated message saying the email address was disconnected.

I then emailed the main support address again, including all the information and account details. I followed up twice more — still no response.

This is completely unacceptable. I’m paying for a service, and when there’s a problem, they ignore it. No feedback, no resolution, nothing. Very disappointing.