There are NO HEROES at Herotel

After years of consistently good service ... the past 3 months have been shockingly poor ... speeds vary from 0 to 1,2 MBPS ... nowhere near what I pay for. Even worse is the ignorance and lack of communication within this organization ... the "customer service" does NOT communicate with "scheduling" ... it too 4 days and a threat of driving from Hoedspruit to Nelspruit to get a response ... albeit a slow one. A technician came out ... the resulting invoice read "it seems like .... " a second technician also invoiced me for a call out but no improvement. I then drove to the Hoedspruit office ... was told the problem must be on my side ... but NOTHING on my side had changed this whole year???? I then got a call from the eastern Cape ... you have to love call centre based companies!!! They said they were surprised at the call outs etc as the TOWER segment was faulty and busy being replaced. It then came right for 8 days ... now we back to poor speeds etc I give up ... that is until mid 2025 when I shift to a satellite service. Lets see what my word of mouth achieves for the fatcats with the big salaries who have lost contact with the very people that pay them??