Their wifi hasn’t been working since Wednesday ive been reporting the problem even double payed my bill thinking it didn’t go through I’ve been complaining but nothing has been done by them now i cant even see my routers name its looks like its disappea

Their wifi hasn’t been working since Wednesday ive been reporting the problem even double payed my bill thinking it didn’t go through I’ve been complaining but nothing has been done by them now i cant even see my routers name its looks like its disappeared . 5 days without connection but i payed.