The worst ever

ticket (#22896) Submitted by sandesh jadoo (***) 1 day, 4 hours ago (2021-05-20 18:13:04)

Good Day

please can somebody assist with this urgently or please cancel the service.

Submitted by sandesh jadoo (***) 4 days, 4 hours ago (2021-05-16 13:47:18)

Good Day

Please investigate as to why Netflix is not working on my service, i have tried different service providers they all seem to work fine but once I switch over to Herotel the netflix stops working immediately. i even went as far as changing my router to a brand new router please can this be attended to as a matter of urgency. Account Number : SAN011

Sandesh Jadoo *** Sandesh Jadoo *rep***** 2 days, 9 hours ago (2021-05-18 08:52:37)

Good Day

I have not had a response from you guys as yet. If cannot fix the problem please cancel my subscription and remove your device.

Thanks Claudi Snyman *updated the ticket* 4 hours, 46 minutes ago (2021-05-20 13:21:29)

Status changed to Re-Assigned Reason changed to Offline -> Client Side Assigned to Technical User Owner changed to Technical User Sandesh Jadoo *rep***** 1 second ago (2021-05-20 18:07:28)

Hi

Have still not received any feed back regarding this issue. the issue cannot be on my side as I have tested with other networks all work fine. even now my dstv now is buffering this was never the case. I have being having issues with this service since installation I have to restart the router every time. I have paid with out fail every month. please get this sorted out asap or cancel my service.

Sandesh Jadoo Sandesh Jadoo rep**** 1 second ago (2021-05-21 22:41:11)

i Guess customer service is not a priority for herotel.

I am putting a stop order on payment as my service is still not working. why should i pay for something that does not work.

your service is pathetic. i will never advise anyone to go with you guys