THE SPEED YOU PAY FOR BUT DON'T GET

I have had a number of ISPs over the years, but Herotel rates as one of the worst in terms of the line speed you get compared to what you pay for. I have a fibre line and every so often the service is interrupted for a while or the line speed drop to almost nothing. I report the issues every time and the service from the support staff is good, but the problem does not go away. It normally goes well for a time and then the same issue appears again. This issue is reported by a good number of Herotel clients in my town so it is not isolated. Today I am sitting with the same issue again. I reported the problem early this morning and got no response. I reported it again a while ago (8 hours later) after it got worse and received the standard "your request will be attended to shortly" response. If I could give 0 stars I would. The problem is certainly not due to loadshedding as it occurs randomly and also on days when we don't have loadshedding, like today. I have a suspicion that they sell way more contracts than they have capacity for, I hope I am wrong.