Terrible service from Herotel Queenstown

We have not had wifi since Tuesday, 09 January, we then brought the matter to your attention on Wednesday morning. Up until now there has been no connectivity.

On Wednesday, Asithandile called and said he would call back, but he did not. On Thursday, Zikhona called and was on the phone for a while, the issue was still unresolved. I then logged another query on Friday, Dale also could not resolve the issue. I logged another query on Friday, Nkosinathi was the agent , he advised that the matter had been escalated for a callout and nothing, I was then called by Dale and he promised to look into the issue and I had advised him that should the issue not be resolved, then we are cancelling with immediate effect.

Should this not be resolved by 12h00 today, then we have no choice but to cancel our subscription. It is really not fair that we have to pay for wifi that is not working. No one has got the decency to inform us about what is happening, we are the ones who have to make contact/update.

On Tuesday, two technicians (Dean and Keanan) showed up unannounced, after checking what the issue was, they discovered that the dish outside was faulty and did not have any equipment to have it fixed. They left without fixing the issue. Now we have three issues: - no wifi and it has been over a week - asked for cancellation due to Herotel being ***********, that did not happen - technicians showed up and left without fixing the problem

Herotel doe not respect their customers and are a selfish company. We need more telecom companies to offer a better service a specially in the outer areas.

Lusanda