Terrible customer service

Company changes pricing

Wasnt informed of price change even after i made my monthly payment Accounts department didnt send new pricing until I complained about not receiving it

Claims to have sent prices on 26 April, that was not done, not even in spam

Despite me being prepared to pay the outstanding amount with next months bill i am being threatened with account suspension, ive been a client for more than 2 years and Ive worked at the company. I know how easil;y the accounts department can and has made payment arrangements for people when they ask.. but for me its suspension.. probably because of a fall out with a level 3 manager at the branch i use to work