Stay away.

Persistent service instability despite uninterrupted monthly billing.

Field technicians are professional and effective during site visits, however faults consistently recur, indicating unresolved root causes. Online technical support is condescending and does not provide meaningful resolution. Customer service agents lack authority and escalation appears ineffective.

The ongoing gap between billing and service delivery points to inadequate operational and management control.

Two stars, because your field technicians try their best. Minus 3 points, one each for technical support, customer service agents and management.