Shockingly Poor Support Service

I have been a Border Internet client for over ten years and referred numerous people to them who signed up as well. Before Herotel took over the support staff were competent, they could handle queries and if not, a senior agent would step in quickly and have issues repaired asap. When they said they were going to call back, they did exactly that and they worked tirelessly into the night to resolve issues.

But those days are long gone as only Level 1 agents answer phone calls. I have had an unresolved issue for nearly two weeks now. I've spent a lot of time talking to these level 1 agents, logging my complaint. Everytime the result is the same, it is above their level and a senior agent needs to look into and will contact me, they promise. Today still, Sir. Numerous calls later and not one, yes not one call from a senior agent. These guys feel NOTHING for the client. All I get is a short email sometimes. My mailbox is full of support desk tickets but these people don't call back. I have sent numerous emails to Anne Baghwarth to please look into the situation but she couldn't be bothered to report back to me that something is being done or that I am being ignored. I am not the only one in Port Alfred currently frustrated with the service levels provided, there are numerous people feeling the same way. Sadly, a once-proud company started by Dean has now regressed.

I am unfortunately stuck with the service provider due to my location but once Starlink is here it will be bye bye from me and I will recommend others do the same.