Shocking service

I recently moved to Piet Retief and I am seriously disappointed in the service I am receiving. I scheduled the installation of my wifi on the 12th of December and was told they would install it on the 17th of December as I would be moving on the 19th. I made sure that someone was at the house in order to open for them. They arrived on Wednesday and stayed for 2 hours then left. I received a call the next day informing me that nothing had been done. After struggling to get ahold of someone, I finally learned that they needed maintenance to fix a problem first, then they could do the installation. After a long discussion, they finally told me that a team from Secunda would come on the 23rd of December to do the installation. On the 22nd at 20:17, I received a message informing me that they would not be coming as they need to attend to towers that are down. I now do not know when they will come do the installation. My wife works online and is working the whole of December and urgently needs wifi. We followed all the correct channels and made sure everything would be done ahead of time and still we received no service, no help. Is it possible that only one team in Mpumalanga can assist?