Shocking Customer Care Service

This is a company that makes it extremely difficult in contacting right person for specific services. Don't even try phoning head office in Stellenbosch. The operator is never available and suddenly a voice note states that they are experiencing technical difficulties before line is suddenly cut off. Currently VOIP phones were paid for 10 days ago with NO response to when installation will take place !! AND this is not for normal home service BUT FOR MEDICAL PRACTICE that's experienced Telkom Copper Connection problems to PABX system and forced to migrate to VOIP. SHOCKING.