Service Provider Ignoring Facts and Trying to Manipulate Client Into Bigger Package

I installed the True Communications Internet through Securesolve in Jan Kempdorp and for years everything went smooth, nice fast reliable internet on a 6mb line just used for normal streaming and general internet, when issues with a bad line arose SecureSolve would come and fix.

For the past 3 weeks I have been having issues with bad speed on my line after 8pm, I kept reporting it every time I noticed the line was slow. Sometimes it would improve in an hour or so but it kept happening.

It started becoming really bad this week that by some stage the line was unusable.

The service I received through their Whatsapp support was initially very helpful and quick but at some stage their only option of fixing the issue was to tell me that we have too many devices connected. I kept telling them that nothing changes on our side, our two phones are connected and then a TV for series, for hours everything is fine and then suddenly nothing works, now daily. We also then turn off all other connections but its clear the line is inconsistent or we are being throttled even though we are paying for a non-throttled line.

They finally sent a technician out today and after I showed him where everything is with the instruction to call me if they need anything or find the issue I went back to work. Now later in the day after no info I get a bill for the callout with a comment inside that says our iphones are pulling the line dead we need to get a bigger package. Further more apparently that was also said to my wife when they left the house even though she is not the one dealing with the issue or information on the issue, while the bill now says the client accepted the resolution.

This is a clear attempt to ignore all proven facts that other connections have nothing to do with the issue and still try and force me into a bigger package. Manipulation, bad service and no knowledge of their work.

Definitely moving my packages throughout town to a different service provided, watch out for these guys.