Service Herotel.

Adriaan Cronje has a contract, TSWADR 010 with Herotel for 75mbps in our flat and house at 909 7th Avenue, Wonderboom-South, Pretoria. The problem is that at the modem in the flat we do not receive 75mbps. This morning I tested it and we received 37.2 and 49.9 respectively. The modem in the flat I believe is the main modem as the fibre line from the pole at the back of the yard goes into the modem in the flat and from there an extention goes to the modem in the house. The reception in the house is as per contract.

My complaint is that I reported this problem to Herotel Tshwane, Rietfontein on 9 May 2022. They promised to fix the problem. This did not happened and I reported it to them several times on 8, 10, 11 and 12 May 2022. As of this morning the problem has not been fixed and no tehcnician has visited us to attend to the problem.

In the flat there is. Urgently a TV connected and In the house there is a TV and two cell phones connected.

My request is that the system be repaired to deliver what is being paid for as per the mentioned contract.