Ridiculous, unacceptable service

Had a few incidents of being without internet for many hours up to a day, but now we have had no internet for about 28 hours or more. Really unacceptable, and no information why it's happened or when it will be resolved. If you look on FB other people have the same issue across South Africa as of yesterday. Some people report not having internet for 9 days. I am switching to another ISP.

When the WiFi is down whether due to maintenance or tower damage, etc. they don't inform you or let you know. Hundreds of different contact numbers - none which usually respond through an automated system on whatsapp and via call. If they do respond, they are quick to blame you, such as saying you haven't paid an account when it isn't true at all, or that they will phone you back (they don't).

When I reinstalled my router to a different place in the house, the agent put the box where you plug the LAN cable in so close to the other part of the router that I could barely get it in... really not smart as I am damaging my LAN cable as it's bent now but that's the only way I could plug it in.