Receiving terrible service from Herotel

Herotel in Worcester is giving me the most terrible, pathetic service. Who ever I talk to agree that they have the worst client service. My wifi has been off since last Thursday 11 July 2024, today is 19 July 2024 and it is still off. The technicians came out last Friday and fixed it, but according to how he explained he fixed it, it sounded like he took a shortcut. 2 hours later my wifi was off again until today. I logged the call immediately on 12 July. I have to call everyday to find out the progress. The staff tell me they will find out and call back but never does. I have to call everyday a few times to hear the progress. I had an appointment on Tuesday at 11:30. About 13:00 my father let me know that they didn't come yet. They didn't call to cancel or say they will be late. I had to call to find out what is going on. After a few call I made, because they don't call back. The lady said maintenance will be there in 15 minutes. Didn't pitch again I called again. Then she said the technician will be there in 10 minutes. They came, but of cos they couldn't resolve the problem because it is the pole and cables outside that is the problem that maintenance has to sort out. Till this day I don't why maintenance didn't pitch, but I am still waiting for them to fix my wifi, because it is still off. This is the worst service I ever received from a service provider. If you listen to the people working for Herotel it seems the staff also has bad working conditions. When employees are not valued and appreciated they won't give there all. They will just do the minimum to get a salary at the end of the month. And of cos at the end of the day the clients will also suffer because turnaround time will be longer because where technician for example can do 10 calls a day they will just do 5 because they are not valued and appreciated. So if Herotel look after their staff it will help in us and clients getting better and quicker service. So I am very unhappy, disappointed and angry, because to be without wifi for more than a week is really unacceptable. I had to spent hundreds of rands on data, but come month end Herotel's debit order will go off for the whole amount as if I had wifi for the whole time.