Poor service Herotel

My CEO has been experiencing problems with his internet connection in one part of his home for some time. A team was then sent out from Tempotech who inserted an extension into the room. Last week a technician came out again and confirmed that that room should also get a router, on the "job card" my CEO mentioned with his signature that someone should call him, as he is therefore prepared to pay for the router, but not for the wiring, as there have been many times technicians have come to work on that particular room, but that the wires were faulty, as confirmed by last week's technician, the wrong cable was originally installed by Tempotech, it is for used internally and not used externally. And my CEO originally paid for it, why should he again. I found a contact number on LinkedIn for a manager, but it doesn't exist. I contacted your Herotel West number and they cannot give me a manager's name. Neither is your Accounts Department. How come, you can't find anyone to listen to the problem? The lady on your w-app group told me that my CEO should contact them himself, I am my CEO's assistant and therefore my name was passed on to you to act on behalf of my CEO. I am therefore waiting for a prompt response, or someone who can contact me directly. Herotel send an email and message they will be suspending the account, but still nobody made contact.