Poor service from the East London Accounts Department.

On Wednesday, 26 November 2025 I phoned the company and spoke with one Marianna of their Accounts Department. She was soo rude I even had to ask to be transferred to another agent to assist. I sent POP the same day to the same Marianna and requested in writing for her to allocate it to my account and she confirmed it had been allocated. . This Morning, 28 November I woke up with an automated message from Herotel in short stating my account is suspended due to none payment. I furnished all the necessary POP 48hours ago the matter is still hanging. I called again and unfortunately spoke with the same Marianna who confirmed indeed it’s suspended but not owing she didn’t know why. I regret signing up with this service provider. 😡