Poor service

My wifi network is of for 4 days now and stuggle to get through to customer service waiting hours for an answer, last message was that there is a power outage and technicians is on site fixing the problem ???? Really 4 days fixing the problem ????? And still I need to pay a full premium ????? And on top of this ....its not the first time happend n month ago and the outcome was a setting on their side....... Im ****ed off with your bad service