Poor service

I am writing to express my frustration and disappointment with the ongoing service issue regarding my WiFi connection. For the past four weeks, I have been experiencing continuous problems with my WiFi, and despite numerous follow-ups, the issue remains unresolved. On 17 February 2026, I was promised a visit from a technician who would address the issue. However, no one arrived until I made a follow-up call. A technician eventually came but did not provide any resolution. He assured me that he would return the following morning to fix the issue, but since then, he has been repeatedly delaying the repair and making empty promises of his return. I have tried contacting him multiple times, and every time, I am met with the same response: "I will be there soon," but nothing ever happens. the issue remains unresolved, and I am left without proper service. This poor level of service is completely unacceptable. Due to the continuous lack of action and failure to meet the commitments made by your company, I am requesting the immediate cancellation of my WiFi service.