Poor Customer Service

Fibre is down, I logged a call telephonically on Friday 6 Jan. I was told they are sending to the fibre team and that I will receive a call within a couple of hours. By Sunday afternoon with no call I called again, I was told sorry they dont think someone can come out but they will call me on Monday. Monday afternoon I called again after agan not getting a call. They transferred me to Fibre the lady that was supposed to schedule a tech to come have a look was busy and I wa asked if she can phone me back as soon as she finished with her call. So Tuesday morning and I guess that is a very long call as I have never received the call. This is such poor service, Note I know this might be a fibre break and could take some time to fix my complaint is more about communication or rather the lack of communication. I am a customer in the dark and don't know what is going on. I am spending extra money so that I can work.... Time to move, at least Openserve is available