Poor and slow service - no internet for days - no sollution??

When we started with Herotel - no problem. Now if you have a problem, it becomes a large issue. To report the problem takes forever holding on. Then you get a ticket. Then you wait for a scheduler to phone you. Then there is never someone phoning you - you have to phone in again. Then there is never someone that can come out the same day. And you sit without internet for 2 days. Meanwhile no timer on apps can work, or you will come home with the pool on for hours or the irrigation running. Was a mess. So not fun having Herotel anymore.